Returns & Exchanges
At ArteStile, we take great pride in the quality of our handcrafted products and want you to love them just as much as we do! If you're not completely satisfied with your purchase, we're here to help.
Frequently Asked Questions
What is your return policy?
If you're not satisfied with your order, we offer returns or exchanges within 15 days of the delivery date.
To be eligible for a refund or exchange, items must be purchased through the ArteStile online store, returned in new condition and in their original packaging.
Once we receive your return, we’ll contact you to initiate the refund process. Your reimbursement (excluding shipping costs) will be credited to your original payment method within 3-5 business days.
Will I receive a full refund for my return?
While we do not refund the original shipping costs, we are happy to assist with the return or exchange of your product.
Who covers the cost of return shipping?
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your item arrives safely back to us. ArteStile is not responsible for lost or stolen shipments and we cannot issue a refund if your item is lost in transit.
What should I do if I received a damaged item?
If your item arrives damaged, please contact us at ciao@artestilebeauty.com within 5 business days of receiving your order. Be sure to include a photo of the damaged item, along with your name and order number, and we’ll assist you with a replacement or refund. Please note that due to the handcrafted nature of our products, slight variations in color, tension, and tip/blade length are normal and do not qualify as damage. Each tool is unique, reflecting our artisanal craftsmanship.
How long does it take to process my refund?
Once we receive your returned item, refunds are typically processed within 3-5 business days. The credited amount will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Have another question?
Please Contact Us for any other questions regarding orders, shipping and returns. We're here to help!